Shipping & Return


SHIPPING
As our products are hand-made by local artisans, normally we need 2-3 weeks to prepare your order. If we have your selected products on stock, we will ship within 2-3 days. They are then taken care of by a shipping courier and your parcel generally arrives at its destination within 4 working days.
Upon dispatch of an order, the tracking number assigned to each package is sent by email, which allows you to track the status of your package on the carrier’s website.

SHIPPING RATES
  • FREE SHIPPING TO PORTUGAL, FRANCE & BELGIUM (above €120)
  • Shipping rates outside of these countries are based on product weight/volume:

  • European Union (France & Belgium free above €120):
    0 to 6 kg: 10€  (for example: 1 Small or Medium Bag)
    6 to 11 kg: 15€  (for example: 1 Large Bag)
    Above 11 kg: 20€
    Outside European Union:
    0 to 1.5 kg: 10€  (for example: 3 cushion covers or 3 dresses)
    1.5 to 6 kg: 25€  (for example: 1 Small or Medium Bag)
    Above 6 kg: 30€ (for example: 1 Large Bag)

     

    RETURN / REFUND 
    • FREE RETURNS WITHIN THE EUROPEAN UNION
    • You have 15 days from receipt of your order to return it to us in its original packaging.
    • The return of the products must be accompanied by the delivery note.
    • For deliveries within the EU: to receive a return form and prepaid label, please send us a message at returns@odile-collective.com
    • For deliveries outside of the EU: we do not offer prepaid return labels. A product may be returned at your own expense by courier to us within 15 days of the date of receipt.
    • The products must be returned in their packaging and in their original condition. You may then be fully reimbursed the amount of the item(s) shipped or will benefit from a credit (valid one year) usable on the next order on the website only.
    • In case of receipt of a damaged article, you must inform us on the day of receipt of the shipment.
    • We do not offer return labels during on Sales or discounted items.