As our products are hand-made by local artisans, normally we need 2-3 weeks to prepare your order. If we have your selected products on stock, we will ship within 2-3 days. They are then taken care of by a shipping courier and your parcel generally arrives at its destination within 48 hours.
Upon dispatch of an order, the tracking number assigned to each package is sent by email, which allows you to track the status of your package on the carrier’s website.
- Domestic shipping within Portugal is offered free.
- Shipping rates outside of Portugal are based on product weight:
0 to 1.5 kg: 10€ (for example: 2 large bags or 3 cushion covers 50x50cm)
1.5 to 3 kg: 15€ (for example: 4 large bags or 6 cushion covers 50x50cm)
Above 3kg: 20€
RETURN / REFUND
- You have 15 days from receipt of your order to return it to us in its original packaging.
- The return of the products must imperatively be accompanied by the delivery note.
- For deliveries in Portugal: to receive a return form and prepaid label, send us a message at firstname.lastname@example.org
- For deliveries outside of Portugal: we do not offer prepaid return labels. A product may be returned at your own expense by courier to us within seven days of the date of receipt. The products must be returned in their packaging and in their original condition. You may then be fully reimbursed the amount of the item(s) shipped or will benefit from a credit (valid one year) usable on the next order on the website only. In case of receipt of a damaged article, you must inform us on the day of receipt of the shipment.
- We do not offer return labels during on Sales or discounted items.